Digital Transformation Consultant
Craig Oates

Professional Profile:

With over 35 years of unparalleled expertise in healthcare, service design, and digital transformation, I am a distinguished senior leader renowned for my ability to build high-performing teams in multinational corporations and dynamic startups. My digital health and life sciences specialisation is complemented by a strategic vision that commands respect and inspires confidence. I am adept at fostering robust customer relationships and delivering exceptional value in every engagement. Leading transformative healthcare and life sciences projects on a global scale; I harness an extensive network spanning the NHS, private healthcare, and digital technology sectors. My profound stakeholder management, leadership, and project management skills drive unparalleled efficiency, profitability, and impactful change through a seamless integration of people, processes, and technology.

Education:

  • Postgraduate Certificate in Healthcare Management
  • BSc (Hons) in Geography & English from Surrey University
  • Member of the Institute of Engineering & Technology
  • Member of the Institute of Health & Social Care Management

Core Expertise:

  • Digital Healthcare Transformation
  • Programme & Project Management
  • Leadership & Team Building
  • Service & Process Redesign
  • Commercial & Vendor Management
  • Turnaround & Change Management
  • Procurement & Outsourcing
  • Operational Delivery & Infrastructure Management

Experience:

  • Celonis – Global Healthcare Lead, 2024 – Present, UK
  • TienneCal – Managing Director, 2023 – Present, UK
  • Doctrin Limited – Managing Director, 2020 – 2023, UK
  • Capita Healthcare Decisions – International Sales Partner, 2019 – 2020, UK
  • Tiennecal – Owner/Managing Director, 2018 – 2019, UK
  • Malomatia – Director (Healthcare), 2017 – 2018, Qatar
  • Arcadis – Lead Partner, Digital, Technology & Information Practice, 2015 – 2017, UK
  • Accenture – Director/Senior Manager, 2011 – 2015, UK
  • University Hospitals Leicester – Turnaround Interim CIO & Cost Improvement Lead, 2011, UK
  • NHS Blackburn with Darwen – Director of Development and Engagement, 2007 – 2008, UK
  • Capula Healthcare – Business Development Director, 2006 – 2007, UK
  • Hedra – Principal Consultant, 2004 – 2006, UK
  • Caltienne Limited – Managing Director & Owner, 2001 – 2004, UK
  • Siemens Communications – Management Consultant, 2000 – 2001, UK
  • Department of Health – Various roles, 1986 – 2000, UK

Industry Expertise:

  • Healthcare (NHS, private, mental health, social care)
  • Life Sciences & Pharmaceuticals
  • Technology & Digital Innovation
  • Central & Local Government

Key Achievements:

  • Generated £160m in revenue for NHS England by implementing a new email and Teams platform
  • Managed £30m NHS Trust projects to deploy clinical systems across 40 trusts
  • Improved theatre utilisation from 72% to 85% at Leicester Hospitals
  • Delivered the £150m Customer First Programme, boosting engagement and morale

Craig’s exceptional ability to lead large-scale digital transformation programmes and his commitment to delivering results make him a trusted partner for organisations looking to drive innovation and achieve sustainable growth.