PREMs and PROMs place patients at the centre of care by soliciting their feedback and perspectives on their healthcare experiences and outcomes. By capturing patients' perceptions of the care they receive, hospitals can tailor services to meet individual needs and preferences, fostering a patient-centred approach to care delivery.

PREMs and PROMs serve as essential tools for identifying areas of improvement within the healthcare system. By systematically collecting and analyzing patient feedback, hospitals can pinpoint deficiencies in care delivery processes, communication, and service quality. This enables targeted quality improvement initiatives aimed at enhancing the overall patient experience and clinical outcomes.

Measuring patient experiences and outcomes through PREMs and PROMs promotes accountability and transparency within hospitals. By publicly reporting these measures, hospitals demonstrate their commitment to patient-centred care and quality improvement, fostering trust and confidence among patients, caregivers, and the community.

PROMs provide valuable insights into patients' health outcomes, symptoms, and functional status following treatment or intervention. This information is essential for clinical decision-making, allowing healthcare providers to assess the effectiveness of treatments, monitor disease progression, and adjust care plans accordingly. PROMs enable a more holistic understanding of patients' health beyond traditional clinical indicators, guiding personalized treatment approaches.

The systematic collection of PROMs data enables hospitals to contribute to research and innovation in healthcare. By aggregating patient-reported outcomes across populations, hospitals can identify trends, patterns, and disparities in healthcare delivery and outcomes. This knowledge informs the development of new treatments, interventions, and care models designed to improve patient outcomes and experiences.

In the era of value-based care, healthcare reimbursement is increasingly tied to the quality and outcomes of care. PREMs and PROMs provide objective measures of healthcare quality and patient outcomes, which are essential for demonstrating value to payers and stakeholders. Hospitals that consistently achieve high scores on these measures are better positioned to negotiate favorable reimbursement contracts and attract patients seeking high-quality care.

PREMs and PROMs facilitate continuity of care by providing a standardized framework for assessing patient experiences and outcomes across different care settings. By incorporating these measures into electronic health records (EHRs) and care coordination systems, hospitals can ensure that patient feedback and outcomes data are accessible to all members of the healthcare team, supporting seamless transitions of care and continuity of treatment.